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Pricing / Online Shopping: Dear Customer, you will notice that unlike others which offer a very limited options of products to choose from online (this done for their convenience) Youna.com have more than 2300 pages of strictly products, not including options for colors and sizes and different options for Kits and fittings, as well as our Classifieds and Forum section. The draw back of trying to offer such large number of options for products is the time it takes to keep up with the constant changes in manufacturers pricing, models and specifications, as well as maintaining adequate inventory stocked of similar items but by different brand names at the same time we know that what is important to you is Options, so we try to provide you many. We want you to purchase what best fits your orginzation and type of work and not try to force you into a limited line or brand, with this said, there will be many times that an item is not priced currently, the shipping costs (which are an estimate) are changed, manufacturer changed the color of the product or specifications. We will do our best to notify you with changes or charges with your order. Our portion: Most online stores will take your money first before anything happens to your order, Youna.com however will not and this is to your advantage and to protect the public from credit card fraud that is common online. The following is how & why. When you have completed the checkout, and started the payment process using the Pay by credit card method and was approved, we did NOT Capture the funds from your account (your Credit Card has not been charged), instead we Only Authorize the amount of the transaction (The funds are still in you account and will not post, but are reserved for this transaction ) and will cancel automatically after 30 days if we do not capture the funds. This allows Electro-Optical / Youna.com the opportunity and time before we complete processing and shipping your order to verify that the following;
Your portion: If changes to your order are necessary, we would contact you via Email or Phone with a final Youna Sales Receipt or Quote showing total amount and delivery time for your consideration and final approval. Just simply verify the final Youna Sales Receipt or Quote, and reply with simple YES or NO, indicating your accepting or declining the changes. Customer Information Privacy Policy: First, The data you enter as Account Information in Account set-up such as (Name, Billing & shipping address, phone/Fax number, Email address & password) is stored for at two locations for data integrity purposes. Refund/cancellation/Return Policy: Dear Customer, as mentioned above at Online Shopping at Youna.com, we offer a large selection of products and options at a very Low Price, for this reason we have a very fair but strict policy. If you have a problem with an item, notify us to evaluate and recommend a solution. Most manufacturers have a warranty policy, which would be included with item. Cancellation , You will have time to cancel an order. If the Funds have not been captured and item has not shipped yet, we cancel the order. If the item is not a stocking item and placed the order with the manufacturer and the manufacturer has shipped, then it is too late to cancel. So please notify us immediately at CustomerService@Youna.com If you have a problem with an item, notify us to evaluate and recommend a solution. Most manufacturers have a warranty policy, which would be included with item. Refunds , if you simply do not like the item and have not used yet, first notify us at CustomerService@youna.com to receive a return authorization number, and then simply return it in same condition within 15 days of receiving the item. Your will be refunded for purchase less 18% restocking fee and shipping charges. Some items cannot be returned at all, you will be notified when you contact us for a Return Authorization Number. Returns , contact us at CustomerService@youna.com for a return authorization number, when you are exchanging items, or you received the wrong item. Shipping policy: Our main carriers are UPS & USPS Priority mail. Shipping charges May very from our estimated rates. You will be notified and you will have option to accept or decline the new amounts. How to Contact US: CustomerService@youna.com when having problems with order. Telephone Toll free 1-800-934-8426 Correspondences & shipping Electro-Optical Inst. Co. |
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